Terms & Conditions
A considered, medical approach to aesthetic care
At Linea Medical, all treatments are performed with a strong focus on safety, clinical integrity and natural results.
By booking or receiving treatment, you agree to the following terms.
Consultations
Every treatment begins with a personalised consultation.
We will assess your concerns, medical history, and suitability for treatment. You agree to provide accurate and complete information, including medications, allergies, and past procedures.
Treatment may be declined if it is not clinically appropriate
Treatment Outcomes
All aesthetic treatments are medical procedures and involve variability.
Results differ between individuals depending on anatomy, skin quality and biological response. While we aim for refined, natural outcomes, specific results cannot be guaranteed.
Pricing
All pricing is listed in Australian Dollars (AUD) and may be updated periodically.
Payment is required on the day of treatment unless otherwise arranged.
Where applicable, GST is applied in accordance with Australian tax regulations
Bookings, Deposits & Cancellations
To Respect appointment availability:
- A deposit may be required to secure your booking
- We require a minimum of 24 hours' notice for cancellations or changes
- Late cancellations or missed appointments may result in loss of deposit
Treatment Suitability
Linea Medical reserves the right to:
- Decline or defer treatment where clnically indication
- Adjust treatment plans based on medical judgement
- recommend alternative options if appropriate
Aftercare
Your results and safety depend on appropriate aftercare.
You agree to follow all post-treatment instructions and to contact us if you have any concerns or unexpected reactions
Reviews and touch-ups
A follow-up review may be offered where clinically appropriate.
Any touch-ups are assessed on an individual basis and may incur additional cost.
Refunds & Liability
Due to the nature of medical treatments:
- We do not offer refunds for change of mind
- individual results are not grounds for refund
- where appropriate, we may offer review and corrective treatment
Your rights under Australian Consumer Law remain unaffected
Liability
We are committed to providing safe, evidence based care.
However we are not liable for:
- Expected or known treatment risks
- Individual variation in healing or response
- Outcomes affected by failure to follow aftercare advice
Updates
These terms may be updated periodically to reflect changes in practice or regulation.
Protecting your personal data with strict adherence to Australian privacy laws
At Linea Medical, your personal and medical information is treated with the same level of care as your treatment.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 and Australian Privacy Principles.
Linea Medical collects personal details, medical history, treatment records, clinical notes, clinical photographs (for clinical assessment and documentation), and payment information. This data supports safe, customized treatments and accurate record-keeping.
We use your information to deliver safe, tailored medical treatments whilst maintaining accurate clinical records, manage appointments, communicate care instructions, and comply with the Privacy Act 1988 and Australian Privacy Principles. Data is stored securely with encryption and access controls to maintain confidentiality. We take reasonable steps to protect your data from misuse, loss or unauthorised access.
We may share your information only when necessary:
- with other healthcare providers involved in your care
- when required by law
- with insurers or regulatory bodies if applicable
WE do not sell or share your personal data for marketing purposes
This policy may be updated periodically.